Customer Experience

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Customer Experience (CX) is the defining competitive advantage of organisations working within a multi-channel operation. How can you enhance your CX to compete?

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Join the Conversation at Our Virtual Events

Network with your peers and find out how CX could benefit your company



Network with your peers, learn more about the major CX issues facing marketing and digital leaders, and sample some of the world’s finest wines at this exclusive virtual roundtable – coming soon!

Thursday, 2nd September

Can’t make it to this event?

Register your interest and be the first to know about complimentary events and content on customer experience, brought to you by Sitecore.


Read the Latest on Customer Experience

Access articles and reports written by industry experts and thought leaders at Sitecore


Pivoting Personalization in Times of Market Change

As markets continue to fluctuate, personalization is now more important than ever. In this article, CX leaders Sitecore uncover four key areas to focus on to secure personalization success.

Seismic Shift: How the Pandemic Impacts CX in the Financial &...

The pandemic exposed global weaknesses in digital infrastructure, including in the financial services sector. A new survey by Sitecore outlines the issues faced.

What Is Customer Lifecycle Marketing?

Jill Grozalsky from Sitecore outlines the benefits of customer lifecycle marketing in this new guest spotlight for CEO.digital.

What Is Auto Personalization & What Should You Expect from It?

In a new Guest Spotlight, Jill Grozalsky of Sitecore shows us what auto personlization is and what marketing executives can expect to accomplish with it.

Experience-Led Banking: How to Personalise Banking Customer Experiences at Scale

Learn how to personalise your retail banking experience with Sitecore. View the insightful infographic now.

The Manufacturing Industry’s Opportunity to Reimagine Customer Experience

Now is the time for the manufacturing industry to reinvent its approach to Customer Experience. Learn more in Sitecore's latest Guest Spotlight.


The Experience-Driven Future of Manufacturing

It’s time to reshape Customer Experience within the manufacturing industry. Learn how to reconnect with your customers with this new report from Sitecore.

Plot Your Path to Personalisation Success within FSI

The Digital Experience Maturity Model® is your key to achieving CX success within the Financial Services sector. Download your complimentary copy of Sitecore’s report today.

Customer Experience Maturity – The Key to Successful Omnichannel Personalisation

Sitecore's whitepaper explains how you can assess your current CX capabilities to map out your omnichannel personalisation strategy.


Share, Discus & Enhance Your Customer Experience

With expertise gained from delivering CX solutions to organisations throughout Europe, Cecilie and James are here to help.

Headshot Cecilie Anker Anderson

Cecilie Anker Anderson
Regional Vice President, Denmark & Norway – Sitecore
Connect with Cecilie on LinkedIn


James Ek
Regional Vice President, Sweden & Finland – Sitecore
Connect with James on LinkedIn


In today’s world, brands need to deliver increasingly personalised interactions that delight audiences, build loyalty, and drive revenue.


Hear from Influential Thought Leaders

Listen to episodes from The CEO.digital Show where we talk CX and consumer-centric transformation

Interested in featuring as a guest on The CEO.digital Show? Register your interest with Helen

Jannik Devantier, Director of Business Optimisation & Value Engineering EMEA at Sitecore, on Future-Proofing CX Trends and the Culture of Personalisation

CX thought leader Jannik Devantier of Sitecore joins The CEO.digital Show to reveal why culture and adoption are the keys Customer Experience success through personalisation.

Paige O’Neill, Sitecore CMO, Discusses Brand Vs Demand Gen & the CEO/CMO Dynamic

The CEO.digital Show airs its first podcast with an interview with Sitecore's CMO, Paige O'Neill, on the future of CX and Digital Transformation. Also up for discussion is the CEO/CMO dynamic and how to lead a strong marketing team.

Excellent event! Well organised, and engaging! The digital and physical worlds collide over a glass of wine.

Brought to you in collaboration with 

Sitecore creates human connections between brands and their customers with rich end-to-end content, seamless commerce, and always-on personalisation so brands can thrive in a world where, without a digital experience, there is no product.

For more information, visit the Sitecore website.


Helen Beeby
Digital Campaign Manager
helen.beeby@ceo.digital | +44(0)20 3687 3957
Connect with Helen on LinkedIn