Customer Experience

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Customer Experience (CX) is the defining competitive advantage of organisations working within a multi-channel operation. How can you enhance your CX to compete?

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Read the Latest on Customer Experience

Access articles and reports written by industry experts and thought leaders at Sitecore


How Design Improves Personalization Through User Experience

Planning for and carrying out a personalisation-first business is vital in today’s competitive business ecosystem and enhancing user experience is core to delivering better personalisation. Innovators in experience solutions, Sitecore, look at how you can achieve this in this latest guest article.

Pivoting Personalization in Times of Market Change

As markets continue to fluctuate, personalization is now more important than ever. In this article, CX leaders Sitecore uncover four key areas to focus on to secure personalization success.

Seismic Shift: How the Pandemic Impacts CX in the Financial &...

The pandemic exposed global weaknesses in digital infrastructure, including in the financial services sector. A new survey by Sitecore outlines the issues faced.

What Is Customer Lifecycle Marketing?

Jill Grozalsky from Sitecore outlines the benefits of customer lifecycle marketing in this new guest spotlight for CEO.digital.

What Is Auto Personalization & What Should You Expect from It?

In a new Guest Spotlight, Jill Grozalsky of Sitecore shows us what auto personlization is and what marketing executives can expect to accomplish with it.

Experience-Led Banking: How to Personalise Banking Customer Experiences at Scale

Learn how to personalise your retail banking experience with Sitecore. View the insightful infographic now.


5 Hard Truths for Driving Digital Experience

For all IT and marketing leaders tasked with delivering cutting-edge customer experiences, Sitecore share the harsh realities involved, and how to master their challenges. Download the full report today.

How to Deliver Powerful Personalised Experiences with Sitecore & Salesforce

Only through a fully rounded approach to customer experience can IT and marketing build the loyalty they need. This is how to integrate Sitecore CMS and Salesforce CRM.

The Experience-Driven Future of Manufacturing

It’s time to reshape Customer Experience within the manufacturing industry. Learn how to reconnect with your customers with this new report from Sitecore.


Share, Discus & Enhance Your Customer Experience

With expertise gained from delivering CX solutions to organisations throughout Europe, Cecilie and James are here to help.

Headshot Cecilie Anker Anderson

Cecilie Anker Anderson
Regional Vice President, Denmark & Norway – Sitecore
Connect with Cecilie on LinkedIn


James Ek
Regional Vice President, Sweden & Finland – Sitecore
Connect with James on LinkedIn


In today’s world, brands need to deliver increasingly personalised interactions that delight audiences, build loyalty, and drive revenue.


Hear from Influential Thought Leaders

Listen to episodes from The CEO.digital Show where we talk CX and consumer-centric transformation

Interested in featuring as a guest on The CEO.digital Show? Register your interest with Helen

Chris Nash, Co-founder & Partner of RelevantEdge, on the Critical Role of Experience & Personalisation in Creating Lifetime Customers

Co-founder of RelevantEdge, Chris Nash is on The CEO.digital Show EXTRA this week. Chris shares his knowledge of CX and personalisation in keeping brands relevant as business and culture evolves and speaks about his work as an independent Digital Consultant.

Jannik Devantier, Director of Business Optimisation & Value Engineering EMEA at Sitecore, on Future-Proofing CX Trends and the Culture of Personalisation

CX thought leader Jannik Devantier of Sitecore joins The CEO.digital Show to reveal why culture and adoption are the keys Customer Experience success through personalisation.

Paige O’Neill, Sitecore CMO, Discusses Brand Vs Demand Gen & the CEO/CMO Dynamic

The CEO.digital Show airs its first podcast with an interview with Sitecore's CMO, Paige O'Neill, on the future of CX and Digital Transformation. Also up for discussion is the CEO/CMO dynamic and how to lead a strong marketing team.

Excellent event! Well organised, and engaging! The digital and physical worlds collide over a glass of wine.

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Sitecore creates human connections between brands and their customers with rich end-to-end content, seamless commerce, and always-on personalisation so brands can thrive in a world where, without a digital experience, there is no product.

For more information, visit the Sitecore website.


Helen Beeby
Digital Campaign Manager
helen.beeby@ceo.digital | +44(0)20 3687 3957
Connect with Helen on LinkedIn