Customer Experience (CX)

Customer Experience (CX) is the new battleground for businesses. In a digital world, CX is the defining characteristic of a successful brand/customer relationship. With CEO.digital’s Customer Experience Insights, learn how the world’s top brands are combining technology and innovation to meet growing customer demand and expectations. Expect CX insights on personalisation, localisation and seamless experiences as we report on the latest developments within CX.

Top Trending Technologies for Enterprises in 2020

The new decade brings with it new technologies - and challenges the world hasn't seen in generations. Uncover the top technology trends for global enterprises in 2020 and beyond in this exclusive article.

Plot Your Path to Personalisation Success within FSI

The Digital Experience Maturity Model® is your key to achieving CX success within the Financial Services sector. Download your complimentary copy of Sitecore’s report today.

Jo Boswell, Founder & Director of Sentio-B, on How to Succeed...

Tune into your favourite podcast, The CEO.digital Show, with Jo Boswell of Sentio-B, to learn how to succeed as a modern CX leader in a changing business landscape.

Five concurrent strategies for omnichannel gold, from McKinsey & Company’s B2B...

The B2B landscape has shifted. Omnichannel excellence is now being rewarded with market share gains, but how are they achieving it? We unpack five points from the latest McKinsey & Company Pulse survey report.

3 Ways Consumer Tech Can Drive Growth With a D2C Model

Guest writer Jaspreet Singh of Publicis Sapient shares three ways to fuel consumer tech growth with Direct-to-Consumer models. Read the full article now.

Transforming the Business of Finance

Dell Technologies drive change in this simple, easy-to-follow guide to the benefits of digitally transforming financial institutions for the future.

UK Could Generate Savings of Up to £563m Over Five Years...

A new prototype from Datum Future and a consortium of industry leaders reveals immense potential cost savings for the UK if data portability goes mainstream. CEO.digital examined the results...

Direct-to-Consumer: Get Closer to Buyers & Their Buying Journeys

Going direct-to-consumer (D2C) is one of the most powerful and effective ways to succeed with ecommerce. This guide shows you how to plan, manage and develop your D2C channel.

How Have Consumer Behaviours Changed? A Look Back on the Past...

How has consumer behaviour changed since the start of the Covid-19 pandemic? Anne Jarry of Selligent Marketing Cloud highlights 5 changes and what marketing leaders should do about it.