Customer Experience (CX)

Customer Experience (CX) is the new battleground for businesses. In a digital world, CX is the defining characteristic of a successful brand/customer relationship. With CEO.digital’s Customer Experience Insights, learn how the world’s top brands are combining technology and innovation to meet growing customer demand and expectations. Expect CX insights on personalisation, localisation and seamless experiences as we report on the latest developments within CX.

How to Reach Peak Agility with Composable Tech Architecture

Hugo Fonseca of Rufus Leonard appears on CEO.digital to discuss why composable tech architecture is fast becoming the defining trait of agile enterprises. Find out more now.

On-Demand Webinar: Boost Your Global Ecommerce Strategy

In the first Commerce Passport webinar, Digital River are joined by Deloitte Digital and Egress Software Technologies for an in-depth look at how to boost global ecommerce strategy.

Switching to First-Party Data Will Help You Personalise More & Create...

As the diversity of data sources increases, online brands are choosing first-party data as their best bet. Find out how it is helping them orchestrate seamless experiences across devices in this infographic. 

Levelling Up for Omnichannel Customer Experience? Overhaul Your Back-End Systems

Omnichannel customer experiences are fuelling a new age of brand/customer relationships. Find out how to build a truly omnichannel CX for your brand in this exclusive report from CEO.digital.

Rob Shapland, Head of Cyber Innovation at Falanx Cyber: Building a...

Find out how you can save your company’s reputation by having a business-first view of ransomware, only in this exclusive interview with Rob Shapland of Falanx Cyber.

Reinvent Your Digital Business for Sustainable Post-Crisis Transformation

This report from data storage experts Pure Storage explores how organisations can thrive and survive post-pandemic by embracing modern data storage, agile deployment, and a digital mindset.

Jo Boswell, Founder & Director of Sentio-B, on How to Succeed...

Tune into your favourite podcast, The CEO.digital Show, with Jo Boswell of Sentio-B, to learn how to succeed as a modern CX leader in a changing business landscape.

How Have Consumer Behaviours Changed? A Look Back on the Past...

How has consumer behaviour changed since the start of the Covid-19 pandemic? Anne Jarry of Selligent Marketing Cloud highlights 5 changes and what marketing leaders should do about it.

Sam Holding, Head of International at SparkPost: Email Is the Unsung...

We sat down with Sam Holding, Head of International at SparkPost, to hear how email marketing has evolved after pandemic disruption and what marketing leaders have done to reconnect with customers.