Home Customer Experience (CX)

Customer Experience (CX)

Customer Experience

Customer Experience (CX) is the new battleground for businesses. In a digital world, CX is the defining characteristic of a successful brand/customer relationship. With CEO.digital’s Customer Experience Insights, learn how the world’s top brands are combining technology and innovation to meet growing customer demand and expectations. Expect CX insights on personalisation, localisation and seamless experiences as we report on the latest developments within CX.

DIVE IN   LatestPodcastsReportsNews Guest ArticlesInfographics

LATEST

Risk vs reward: A roadmap for generative AI innovation in customer service

Generative AI is set to revolutionise customer service. But not without its risks. Agam Kohli, Director of CX Solutions Engineering at Odigo analyses gen AI risk vs reward in this CEO.digital original guest article.

Dr. Mohan Subramaniam on creating new revenue streams through data-driven products and services

Dr. Mohan Subramaniam, Professor at IMD Business School, joins us today to discuss how legacy enterprises can create enormous revenue potential by treating their data as parallel products. Listen now!

Five concurrent strategies for omnichannel gold, from McKinsey & Company’s B2B Pulse report

The B2B landscape has shifted. Omnichannel excellence is now being rewarded with market share gains, but how are they achieving it? We unpack five points from the latest McKinsey & Company Pulse survey report.

PODCASTS

Creating the Hybrid Mature Workplace: Our Panel of Experts Share Their Solutions

Four global innovation & security experts join us to discuss the hybrid working state of play and how those who shaped its present are innovating its future. Listen in for exclusive insights!

Saša Petrović (Citrix) & Kevin Collins (Fujitsu) on the Implications & Opportunities of the Metaverse

Listen in as Kevin Collins of Fujitsu & Saša Petrović of Citrix discuss everything Metaverse in this exciting, future-focused episode of The CEO.digital Show

Kurt Frary of Norfolk County Council & Chris Voce of Citrix Talk Human-Centricity in the Hybrid Mature Workforce

On the latest CEO.digital Show, we spoke with Kurt Frary of Norfolk County Council & Chris Voce of Citrix about reaching hybrid maturity through human centricity. Listen in for exclusive insights!

REPORTS

Risk vs reward: A roadmap for generative AI innovation in customer service

Generative AI is set to revolutionise customer service. But not without its risks. Agam Kohli, Director of CX Solutions Engineering at Odigo analyses gen AI risk vs reward in this CEO.digital original guest article.

Exclusive research reveals how security leaders are reshaping their threat response with AI

Discover exclusive security insights from our latest research into the changing risk landscape, and how security leaders are responding to it. The keys to stronger business resilience are AI, public data sources, and greater collaboration.

Dr. Mohan Subramaniam on creating new revenue streams through data-driven products and services

Dr. Mohan Subramaniam, Professor at IMD Business School, joins us today to discuss how legacy enterprises can create enormous revenue potential by treating their data as parallel products. Listen now!

NEWS

Coming soon: An in-depth series on Sustainable Cloud

We're gathering expert perspectives regarding the tech world’s impact on impending climate change – and how those same innovations might help forge a more...

Transcript: Responsible AI episode three with AI Ethicist, Uthman Ali

AI Ethicist Uthman Ali joins us for the third episode of our series exploring responsible AI. Read the full interview transcript here.

Transcript: Responsible AI episode two with Cambridge Consultants’ Head of AI Capabilities, Dr. Maya Dillon

Dr Maya Dillon, Head of AI Capabilities at Cambridge Consultants joins us for the second episode of our series exploring responsible AI. Read the full interview transcript here.

GUEST ARTICLES

How software developers can use generative AI responsibly

As AI innovation accelerates, software development teams need a new approach to responsible use. Find out what that could look like in this in-depth post.

Data bias in AI: Causes, consequences and solutions

Bias in AI data is a blight for organisations around the world. So how can we protect against it? Steve Elcock, founder & CEO at elementsuite, shares his expert opinion in this CEO.digital exclusive.

AI will boost human creativity, not replace it

If used correctly, AI can be a great complement to human ingenuity and productivity. Discover how these market leaders are applying AI tools to get the best from their teams in this CEO.digital article.

THE LATEST INSIGHTS, STRAIGHT TO YOUR INBOX

Join thousands of C-suite professionals and benefit from world-class experience, engaging business content, and the chance to connect with technology leaders from global industry.