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Customer Experience (CX)

Customer Experience

Customer Experience (CX) is the new battleground for businesses. In a digital world, CX is the defining characteristic of a successful brand/customer relationship. With CEO.digital’s Customer Experience Insights, learn how the world’s top brands are combining technology and innovation to meet growing customer demand and expectations. Expect CX insights on personalisation, localisation and seamless experiences as we report on the latest developments within CX.

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LATEST

Why You Should Never Lose Sight of the End-User Experience

Greig Johnston, CEO of Vidatec, returns to CEO.digital with this piece on why end-user experience plays such a key role in the success of any transformation project.

Reinvent Your Digital Business for Sustainable Post-Crisis Transformation

This report from data storage experts Pure Storage explores how organisations can thrive and survive post-pandemic by embracing modern data storage, agile deployment, and a digital mindset.

How to Start Generating More Value & Revenue with Real-Time Data?

Generating more business value and revenue out of real-time data is easier than ever before. Discover how you can start applying insights from real-time data in this article. Hint: simplify your architecture.

PODCASTS

Saša Petrović (Citrix) & Kevin Collins (Fujitsu) on the Implications & Opportunities of the Metaverse

Listen in as Kevin Collins of Fujitsu & Saša Petrović of Citrix discuss everything Metaverse in this exciting, future-focused episode of The CEO.digital Show

Kurt Frary of Norfolk County Council & Chris Voce of Citrix Talk Human-Centricity in the Hybrid Mature Workforce

On the latest CEO.digital Show, we spoke with Kurt Frary of Norfolk County Council & Chris Voce of Citrix about reaching hybrid maturity through human centricity. Listen in for exclusive insights!

Cecilie Anker Andersen, Sitecore’s Nordics Region Vice President on Increasing Market Share with a Bold CX Strategy

Tune into The CEO.digital Show with Cecilie Anker Andersen, Sitecore’s Vice President for the Nordics Region, to learn about how you can build a mature enterprise and deliver exceptional CX.

REPORTS

Why You Should Never Lose Sight of the End-User Experience

Greig Johnston, CEO of Vidatec, returns to CEO.digital with this piece on why end-user experience plays such a key role in the success of any transformation project.

Reinvent Your Digital Business for Sustainable Post-Crisis Transformation

This report from data storage experts Pure Storage explores how organisations can thrive and survive post-pandemic by embracing modern data storage, agile deployment, and a digital mindset.

From Seismic Disruption to a New Era of Success in Five Steps

Discover the five steps to accelerating digital transformation through rapid agility in this step-by-step guide from Pure Storage.

NEWS

Why You Should Never Lose Sight of the End-User Experience

Greig Johnston, CEO of Vidatec, returns to CEO.digital with this piece on why end-user experience plays such a key role in the success of any transformation project.

Mohan Subramaniam, Professor at IMD Business School: Legacy Organisations Can Use Data to Drive New Revenue Streams

Discover in this exclusive interview with Mohan Subramaniam, professor at IMD Business school, how legacy organisations like GE are opening new revenue streams using data.

How Business Leaders Can Help Their Brands Thrive During a Recession

Thriving during a recession can be a daunting challenge. Find out how leaders are creating opportunities for growth with clear communication, forward planning and business innovation.

GUEST ARTICLES

Defining and Deconstructing iCommerce with Eduardo Silva, Chief Revenue Officer at Patchworks

iCommerce is the future of digital retail. It integrates and uses data to connect commerce to its customers in more ways than ever. This insightful article by Eduardo Silva of Patchworks explains how.

Why You Should Never Lose Sight of the End-User Experience

Greig Johnston, CEO of Vidatec, returns to CEO.digital with this piece on why end-user experience plays such a key role in the success of any transformation project.

How Further Education Colleges Can Help Combat the Digital Skills Shortage

Ian Pretty, CEO of Collab Group, argues for further education colleges being the key to staying ahead of the impending digital skills shortage. Read on for his exclusive insights!

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