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Customer Experience (CX)

Customer Experience

Customer Experience (CX) is the new battleground for businesses. In a digital world, CX is the defining characteristic of a successful brand/customer relationship. With CEO.digital’s Customer Experience Insights, learn how the world’s top brands are combining technology and innovation to meet growing customer demand and expectations. Expect CX insights on personalisation, localisation and seamless experiences as we report on the latest developments within CX.

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LATEST

Risk vs reward: A roadmap for generative AI innovation in customer service

Generative AI is set to revolutionise customer service. But not without its risks. Agam Kohli, Director of CX Solutions Engineering at Odigo analyses gen AI risk vs reward in this CEO.digital original guest article.

Dr. Mohan Subramaniam on creating new revenue streams through data-driven products and services

Dr. Mohan Subramaniam, Professor at IMD Business School, joins us today to discuss how legacy enterprises can create enormous revenue potential by treating their data as parallel products. Listen now!

Five concurrent strategies for omnichannel gold, from McKinsey & Company’s B2B Pulse report

The B2B landscape has shifted. Omnichannel excellence is now being rewarded with market share gains, but how are they achieving it? We unpack five points from the latest McKinsey & Company Pulse survey report.

PODCASTS

Creating the Hybrid Mature Workplace: Our Panel of Experts Share Their Solutions

Four global innovation & security experts join us to discuss the hybrid working state of play and how those who shaped its present are innovating its future. Listen in for exclusive insights!

Saša Petrović (Citrix) & Kevin Collins (Fujitsu) on the Implications & Opportunities of the Metaverse

Listen in as Kevin Collins of Fujitsu & Saša Petrović of Citrix discuss everything Metaverse in this exciting, future-focused episode of The CEO.digital Show

Kurt Frary of Norfolk County Council & Chris Voce of Citrix Talk Human-Centricity in the Hybrid Mature Workforce

On the latest CEO.digital Show, we spoke with Kurt Frary of Norfolk County Council & Chris Voce of Citrix about reaching hybrid maturity through human centricity. Listen in for exclusive insights!

REPORTS

Cloud operating model guide

Learn how market leaders are using tailored cloud operating models to ensure their objectives are met and that they’re on course for a successful future.

Ten ways Pure frees you from storage complications, forever

Modern data storage can free IT teams from tedium, save organisations up to 65% in data TCO, and empower growth at speed without any downtime. Read these ten steps to uncomplicte your data, forever.

Future-fit data storage for the modern enterprise

Legacy architecture lock-in forces organisations to go through costly and arduous upgrades or replacements as their data requirements shift. But there is an alternative. In...

NEWS

Technology migrations: mitigating risk and ensuring value

The complexity, cost, risk, and length of data storage migrations can strike fear into the hearts of IT leaders. Wes van den Berg of Pure Storage is here to tell you it doesn’t have to.

Coming soon: An in-depth series on Sustainable Cloud

We're gathering expert perspectives regarding the tech world’s impact on impending climate change – and how those same innovations might help forge a more...

Transcript: Responsible AI episode three with AI Ethicist, Uthman Ali

AI Ethicist Uthman Ali joins us for the third episode of our series exploring responsible AI. Read the full interview transcript here.

GUEST ARTICLES

A practical path to sustainable IT

Where should tech leaders be looking to make their IT more sustainable? And how can they do it without costly new investments? Rob Smith, CTO of Creative ITC shares his expert opinion in this CEO.digital exclusive.

Technology migrations: mitigating risk and ensuring value

The complexity, cost, risk, and length of data storage migrations can strike fear into the hearts of IT leaders. Wes van den Berg of Pure Storage is here to tell you it doesn’t have to.

How software developers can use generative AI responsibly

As AI innovation accelerates, software development teams need a new approach to responsible use. Find out what that could look like in this in-depth post.

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