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Customer Experience (CX)

Customer Experience (CX) is the new battleground for businesses. Combining technology and innovation to meet growing customer demand and expectations. Delving deep into personalisation, customer insight, and seamless experiences. Do CX the new way.

On-Demand Webinar: Putting the Person in Personalisation

Putting the Person in Personalisation: How to build one-to-one relationships in a digital world Did you know that 74% of businesses in Benelux believe personalisation is...

On-Demand Webinar: The power of Conversational AI in CX

We need to talk: Conversational AI in CX Join CX2030 as we delve into the power of conversational AI - and show you how you...

On-Demand Webinar: CIO & CMO: Working together to inspire change &...

How to overcome cultural resistance to CX and inspire real change In 2019, we were joined by Jannik Devantier (updated: Director of Business Optimisation & Value Engineering, Sitecore)...

Delivering Against Demand: What Agile Customer Experience Looks Like

Many businesses know how essential it is, but how do you actually go about providing amazing CX?

The Culture of Content

Nine steps to content marketing excellence In most cases, digital content from or about your brand is now the primary lens by which consumers judge...

The Great Content Mindshift

Dynamic content is revolutionising customer engagement and retention Content is already one of the most powerful selling tools for businesses. But the way content can be...

Digital Intelligence Briefing

2018 Digital Trends The Digital Trends report, published by Econsultancy in partnership with Adobe, is based on the largest global survey of its kind, with...

Reinventing Loyalty

The New Loyalty Experience Being an “experience business” means putting customers first. But what happens when your customers and their needs and desires are...

Experience Counts

Exceptional experiences happen at the intersection of data and design. Reaching distracted customers is more challenging for marketers than ever before. In order to win over...