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Customer Experience 

Brought to you by thought-leaders

Customer Experience (CX) is the defining competitive advantage of organisations working with a multi-channel strategy. How can you enhance your CX for competitive edge in an ever-evolving market?

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Read the Latest on Customer Experience

Access articles and reports written by industry experts and thought leaders at Sitecore and EPAM


2022 Ecommerce Predictions from Leading Marketers to Shape Your Strategy

Read this Sitecore guest article to get the most important 2022 ecommerce predictions from sector-leading marketers. Take charge of your future now.

Preparing Your Enterprise for the Cookieless World

In 2022, the most important change for customer experience will be the proposed phasing out of third-party cookies. Discover how you can prepare today.

Composable Ecommerce Is the Future of Online Shopping   

To meet rapidly changing customer demands, market leaders are adopting composable ecommerce. But how is it different? And what are its benefits? Read to find out.  


The New Composable Approachable Transforming Ecommerce & Why Brands Are Adopting...

Composable ecommerce is revolutionising how brands do business online. So, what are the benefits of early adoption? This Sitecore report will help you make your case.

The GE Healthcare Success Story: How Integrating Commerce & Content Can...

Can content and commerce be integrated for driving sales and CX? See how GE Healthcare challenged status quo and achieved exactly that. Download the report now.

Vue Cinemas Case Study: How to Implement Omnichannel Personalisation at Scale

How do you stand apart from your competitors in a world of online noise and monotony? This is the question on every marketing leader’s...

The Art of Gaining True Insights in a Cookieless World

How will your digital marketing strategy be affected by Google’s proposed deprecation of third-party cookies? And how can you prepare now? Read the full report.

5 Hard Truths for Driving Digital Experience

For all IT and marketing leaders tasked with delivering cutting-edge customer experiences, Sitecore share the harsh realities involved, and how to master their challenges. Download the full report today.

How to Deliver Powerful Personalised Experiences with Sitecore & Salesforce

Only through a fully rounded approach to customer experience can IT and marketing build the loyalty they need. This is how to integrate Sitecore CMS and Salesforce CRM.


Share, Discuss
& Enhance Your Customer Experience

With more than a decade of experience in delivering customer-centric transformation, Anders and Grace are here to help.


Anders (Bjørn) Skjønaa
Senior Director, EPAM Systems
Connect with Anders on LinkedIn

Grace Löf-headshot-sitecore-a02

Grace Löf

Marketing Director Nordics, Sitecore

Connect with Grace on LinkedIn


Hear from Influential Thought Leaders

Listen to episodes from The CEO.digital Show where we talk Customer Experience

Interested in featuring as a guest on The CEO.digital Show? Register your interest with Andrea

Tarek Nseir, Head of Digital Engagement, EMEA, at EPAM, on Using Data to Reach the CX Holy Grail

Tarek Nseir, Head of Digital Engagement, EMEA, at EPAM is on to discuss the role of data in CX, and how EPAM and Sitecore using data to drive growth for their clients. Enjoy the insights!

Chris Nash, Co-founder & Partner of RelevantEdge, on the Critical Role of Experience & Personalisation in Creating Lifetime Customers

Co-founder of RelevantEdge, Chris Nash is on The CEO.digital Show EXTRA this week. Chris shares his knowledge of CX and personalisation in keeping brands relevant as business and culture evolves and speaks about his work as an independent Digital Consultant.

Jannik Devantier, Director of Business Optimisation & Value Engineering EMEA at Sitecore, on Future-Proofing CX Trends and the Culture of Personalisation

CX thought leader Jannik Devantier of Sitecore joins The CEO.digital Show to reveal why culture and adoption are the keys Customer Experience success through personalisation.

I found the topics on the agenda interesting and it was valuable to get the perspectives from the other industries that participated – a good mix.


Brought to you in collaboration with 

Sitecore creates human connections between brands and their customers with rich end-to-end content, seamless commerce, and always-on personalisation so brands can thrive in a world where, without a digital experience, there is no product.

For more information, visit the Sitecore website.

As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies and in 2020, Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.


Andrea Garcia
Digital Campaign Manager
andrea.garcia@ceo.digital | +44(0)20 3687 0694
Connect with Andrea on LinkedIn