Financial services: Ready for next-generation technology?
Seismic change is being fuelled by next-generation tools powered by artificial intelligence, cognitive computing, predictive analytics, and big data.
These tools offer plenty of opportunities to improve, automate and personalize the customer experience. However, financial services is an industry with unique requirements. These include compliance, data protection and governance. How are professionals balancing these requirements with the need to innovate, grow and compete?
72% consider customer experience the primary way they will differentiate themselves from the competition
Predictive analytics is the most popular 2018 investment for finance leaders
Lack of in-house expertise is the main barrier to investing in next-generation technologies
Increasingly complex cyber-attacks are the biggest challenge facing the industry over the next 12 months