Ten Years in CX Trends: Looking to the Past to See the Future

Arm your marketing operations with knowledge of the Customer Experience trends and predictions that will define the 2020s. 

CX has come a long way in recent years. Previously, it was considered a niche field. In particular, CEOs viewed it as a nice-to-have but not the value-adding behemoth many organisations consider it today.  

In this infographic, CX2030 has looked at the major CX trends that defined the last decade to predict what CX trends to expect throughout the 2020s. Harness these Customer Experience trends and predictions to plot your strategy and start your organisation on the right path toward 2030.