CEO.digital and IBM invite you to an exclusive C-suite virtual networking event.
Shape the agenda, embark on business discussions, and network with leading industry innovators.
- This event has passed.
Accelerating Your Competitiveness in a Digital Native Era
8th December 2020 | 8:45 am - 10:00 am
CEO.DIGITAL AND IBM PRESENT A VIRTUAL NETWORKING EXPERIENCE:
Accelerating Your Competitiveness in a Digital Native Era
YOUR DIGITAL AGENDA
CEO.digital and IBM are bringing a new and exclusive online networking opportunity to the US this December. Join us for an in-depth business discussion on how to improve customer and employee experiences by maximizing the impact of your Salesforce investment in your contact center. Every C-level attendee will receive a selection of luxury refreshments to enjoy throughout the event – and the chance to build new connections with peers from their industry. Don’t miss out!
In an environment where customer and employee engagement has shifted almost entirely to digital channels, financial services institutions must reimagine their contact centers to create smarter customer experiences that deliver improved engagement and loyalty while also reducing costs. To maintain competitiveness, financial services organizations can empower employees with AI-infused solutions and intelligent workflows to meet and exceed rising customer and employee expectations.
At this CEO.digital Café, IBM will reveal how it is helping large enterprises design and scale contact center platforms like Salesforce to make businesses more responsive and agents more productive. With a fully aligned product and ecosystem roadmap, IBM can you show the right enterprise architecture – the proper customer care platform, infrastructure, connectivity and experience strategy – so that you do not miss out on the full value of your Salesforce investment. Join us to learn how to enhance productivity, efficiency, and overall customer and employee experience through your contact center.
RSVP now to receive a luxury selection of refreshments to enjoy throughout the business discussion on December 8th 2020. Not only will you learn how to enhance your customer and employee experiences through IBM and Salesforce, you’ll have the chance to build new connections with your peers while enjoying a selection of luxury refreshments, delivered direct to your door.
REASONS TO ATTEND
Steer the discussion
After you register for this event, you’ll have the opportunity to shape the agenda! We’ll send you a survey before the digital networking experience where you can choose topic points and suggest new ones.
Learn how to enhance the customer experience
The contact center has become even more critical to success now that most brand/customer interactions are virtual. Enhance your CX and employee experiences to thrive in this new era
Hear from and connect with like-minded leaders
This is your chance to connect with your peers from across industries and build lasting business relationships that help your organization thrive
Maximize the impact of your Salesforce investments
Learn how IBM can power a new age of transformation at your organization by utilizing Salesforce and emerging technologies like AI to create new value and opportunities
YOUR HOST
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. For that reason, we manage the brand to be highly esteemed and valued by forward-thinking clients, employees, communities, investors and the general public worldwide.
IBM and the IBM logo are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide.
WHO’S ATTENDING
We’re inviting just 15 CIOs/CTOs, Heads of Onboarding, Heads of Customer Experience, Contact Center Directors, VP of Service, and other similar leaders to this exclusive networking experience with IBM. If you’re looking to enhance your brand’s relationship with customers now that the primary engagement channel is virtual, then this event is for you.
It is the perfect opportunity to virtually network with your peers, spark new and meaningful business relationships, and to unlock crucial insights into how new technologies and processes can kickstart a revolution in customer and employee experience at your organization.
Register now to secure your place!
RSVP 15 places available
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PHYSICAL TO DIGITAL
Each CEO.digital Café attendee will receive a luxury selection of teas, coffees and biscuits from Fortnum & Mason. Delivered direct to your door prior to the event, the F&M gift box is the perfect way for our guests to connect during the virtual experience no matter where they’re based.
CEO.DIGITAL CAFÉ EXPERIENCE
DELIVERY
Fortnum & Mason tea, coffee
and biscuits to your door
INTRODUCTIONS
Coffee and
speaker introductions
BUSINESS CONTENT
State of the Nation address
by industry leader
PANEL DISCUSSION
Business panel including industry
expert, customer and host speaker
BREAKOUT ROOMS
Networking
and key challenges
WRAP UP
Closing comments
and next steps
Thought the event was well structured and breaking it up between the business and pleasure elements led to a nice balance and a relaxed discussion. Overall very enjoyable!
SUMMARY
CEO.DIGITAL AND IBM PRESENT:
