Why no one swims in the world most expensive pool

Guest blog: Morris Pentel, Customer Experience Foundation A futurologist and designer of customer experience & customer contact strategy. Morris is a globally recognised professional public speaker and writer on the future of contact new...

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Program execution: an inconvenient truth!

People have ingenious schemes for undermining change programs. But don't be fooled by seemingly "innocent" questions - they are designed to destabilise the legitimacy of the program. Use 3 simple guidelines...

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