Get Personal To Inspire Loyalty
This white paper looks at ways in which businesses can get more personal in customer services. There’s analysis of how to optimise self-service experiences, and how this could inspire customer loyalty.
Created by Nuance, a leading provider of speech and imaging solutions, this research highlights the third step from the series of 5 imperatives of customer-winning self-service and gives you in-depth knowledge on;
- Building a personalised service empire
- Convincing your customers you know them well
- Creating loyalty-inspired phone experiences
- Delivering relevant interactions
- Reducing channel escalations by removing impersonal experiences