#3 of the 5 Imperatives of Customer-Winning Self-Service

#3 of the 5 Imperatives of Customer-Winning Self-Service

Get Personal To Inspire Loyalty

This white paper looks at ways in which businesses can get more personal in customer services. There’s analysis of how to optimise self-service experiences, and how this could inspire customer loyalty.

Created by Nuance, a leading provider of speech and imaging solutions, this research highlights the third step from the series of 5 imperatives of customer-winning self-service and gives you in-depth knowledge on;

  • Building a personalised service empire
  • Convincing your customers you know them well
  • Creating loyalty-inspired phone experiences
  • Delivering relevant interactions
  • Reducing channel escalations by removing impersonal experiences

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