Nuance

Nuance believes in the power of intelligent systems, and quite specifically what the power can do for you. Nuance’s innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.

nuance


Tomorrow’s innovation, for the business of today

Nina – Self-service with an intelligent touch of humanity

Nina is the intelligent multichannel virtual assistant. A digital persona who delivers personalized, effortless customer service via a human-like conversational interface.

Dragon Drive – The world is your driver’s seat

The way people interact with cars is fundamentally changing. The Nuance Automotive Assistant, built on Dragon Drive, brings it all together with a personalized, seamless experience that anticipates your needs so you can focus on what lies ahead.

Nuance Mobile Applications

Unleash the power of your mobile device

Nuance’s patented mobile applications allow people to access information, create messages and control mobile devices all with the power of voice and advanced text input.

Case Study: Interactive Voice Recognition

Barclays implemented FreeSpeech from Nuance Communications. This is an innovative speaker recognition software with can identify a user’s voiceprint by analysing speech patterns based on range, pitch, speed and tone. This voiceprint is as unique and non-transferrable to an individual as a fingerprint. It is also non-intrusive and language/accent independent.

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Featured Nuance Customers

Coca-Cola, Atlanta, share their perspective of Nuance’s Nina, virtual assistant for the Web, at Opus IAC San Francisco 2014.

Windstream Communications, share their perspective of Nuance’s Nina, virtual assistant for the Web, at Opus IAC San Francisco 2014.

Barclays uses voice biometrics to improve customer service, security, & reduce costs

TalkTalk transforms customer experience with speech recognition & sees ROI in 3 months

Customer Service Solutions: The 5 Imperatives of Customer-Winning Self-Service

Create an intuitive first point of contact

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Turn self-service into a conversation

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Get
personal to inspire loyalty

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Anticipate customers’ needs

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Deliver consistent self-service

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Customer Experience & Automation: Survey & Report

What impact does voice recognition software and automation systems have on your customer service strategy?

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