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Customer experience

Customer Experience (CX) is the new battleground for businesses. Where technology and innovation is shaping customer expectations. Greater personalisation, deeper customer insight, more powerful online experiences. Explore examples of the new way to do CX.

Why no one swims in the world most expensive pool

infinity pool
Guest blog: Morris Pentel, Customer Experience Foundation A futurologist and designer of customer experience & customer contact strategy. Morris is a globally recognised professional public speaker and writer...

The age of the chatbots

robot with human face
By 2020, the average person will have more conversations with bots than with their spouse. Let’s explore what this means for the financial services...

The importance of data-driven customer experience

woman holding phone and pushing shopping trolley
My primary focus is a fusion of technology, small business and marketing. I’m a freelancer, writer and traveller who loves to share his experiences...