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The importance of data-driven customer experience

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My primary focus is a fusion of technology, small business and marketing. I’m a freelancer, writer and traveller who loves to share his experiences...

Why no one swims in the world most expensive pool

infinity pool
Guest blog: Morris Pentel, Customer Experience Foundation A futurologist and designer of customer experience & customer contact strategy. Morris is a globally recognised professional public speaker and writer...

The age of the chatbots

robot with human face
By 2020, the average person will have more conversations with bots than with their spouse. Let’s explore what this means for the financial services...